Terms & Conditions

Definitions

  • “NTL / we / us / our” refers to NTL Electrical Services Ltd
  • “Goods” refers to any parts or materials supplied by NTL.
  • “Services” refers to labour, equipment, or professional advice provided by NTL.
  • “Customer / you / your” means any entity or individual that has agreed to buy Goods and/or Services from NTL.

General

  • Our aim is to provide all Customers with a professional, cost-effective, and reliable Service. We will always act diligently in accordance with your instructions. 
  • All Services supplied by us are provided subject to these Terms & Conditions. These Terms & Conditions set out the basis upon which we will supply Goods and Services to you. Any specific project requirements or exclusions shall be detailed separately within our quotation contract notes. If you are unsure about any aspect of our quotation, please contact us. 
  • All work completed by us shall comply with the relevant current British Standards, codes of practice, and industry regulations applicable to the Services being provided, including but not limited to BS 7671 Requirements for Electrical Installations and BS 5839-1 Fire Detection and Fire Alarm Systems for Buildings. 
  • You must provide safe and reasonable access to the work area where required for the delivery of our Services. 

Quotations

  • All quotations issued by us shall remain valid for acceptance for a period of 30 days unless otherwise stated. 
  • We have accounted for all Goods as specified in our quotation, with the exception of items explicitly listed in our Exclusions. Any changes to the scope of work, specifications, drawings, site conditions, or installation methodology may be considered a variation to our agreed scope of work. 
  • Should any amendments or modifications to our agreed scope of work be required, a separate quotation request must be submitted to us. This will allow us to evaluate the commercial and programme implications of the variation and issue a revised quotation accordingly. 

Charges & Pricing

  • Quoted Works: Charges for Services provided under an agreed quotation shall be made in accordance with the payment terms detailed within our quotation contract notes or invoice. 
  • Service Contracts: Charges for Services provided under a service contract shall be made in accordance with the agreed service contract schedule and associated payment terms. 
  • Day Work Instructions: Where Services are instructed by you without a formal quotation, charges shall be applied in accordance with our current Day Work Schedule of Rates available on our website. Our current hourly rate charges can be found under our Charges page.

Order Cancellation

  • Cancellation of any order must be confirmed in writing. 
  • Where Goods have been ordered, Services commenced, or costs incurred prior to cancellation, we reserve the right to recover all reasonable costs incurred in relation to the order up to the date of cancellation. 
  • Any deposits or advance payments made in relation to the order may be non-refundable where costs have already been incurred by us. 

Payment Terms

  • You agree to make payment for Services provided in accordance with the payment terms detailed within our quotation, quotation contract notes, invoice, or agreed credit account terms. 
  • Failure to make payment in accordance with the agreed payment terms may result in interest charges on the outstanding balance at 8% plus the Bank of England Base Rate per annum, calculated daily. 
  • We reserve the right to take legal action for any outstanding payments beyond the agreed payment terms and to recover any associated debt recovery costs, legal fees and court costs where applicable. 
  • We reserve the right to suspend further Services whilst any invoices remain overdue or where any outstanding balances remain unpaid beyond the agreed payment terms. 
  • All Goods supplied by us shall remain our property until we receive payment in full. 

Communication

  • We will communicate with you using the contact details and preferred communication methods provided by you. 
  • We will aim to keep to agreed appointments and maintain communication with you regarding the progress of our Services. 
  • All our Staff are trained to be courteous and helpful in all their dealings with our Customers. We expect all interactions with our Staff to remain respectful and professional. 
  • We hope you will be pleased with the work we carry out on your behalf. However, should there be any aspect of our Service with which you are unhappy, please express your concerns in writing or over the telephone. 
  • If for any reason we are unable to resolve your concerns directly, you may contact our regulatory body, NICEIC, for further guidance or assistance. 

Applicable Law & Jurisdiction

Data Protection & Privacy

  • We are committed to processing personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 
  • Personal data may be used where necessary for the provision of our Goods and Services, customer account administration, legal compliance, and legitimate business purposes associated with our operations. 
  • Your information may be accessed by our Staff, suppliers, subcontractors, software providers, or professional advisers where reasonably necessary to support the delivery of our Services. 
  • Further information regarding how we collect, process, and store personal data is available within our D12 Data Protection & Privacy Policy. 

Limitation of Liability / Third Parties

  • We shall not be liable for any indirect or consequential loss arising out of or in connection with our Services, including loss of revenue, profit, business, goodwill, or data. Our total liability for any claim arising from our Services shall not exceed the amount paid by you for the relevant Services provided. 
  • Our limitation of liability extends to our Staff, subcontractors, and other affiliated third parties involved in the delivery of our Services. 
  • You acknowledge that the pricing of our Services reflects the limitations of liability set out within these Terms & Conditions. 

Non-Solicitation of Staff 

  • You agree not to knowingly solicit, employ, or engage any of our Staff involved in the delivery of our Services for a period of 12 months following completion of the Services without our prior written consent. Any breach of this condition may result in the withdrawal or suspension of Services. 

Guarantee

  • Goods supplied and installed by us are covered by the applicable manufacturer’s warranty, effective from our invoice date and subject to the manufacturer’s terms and conditions. 
  • We guarantee our workmanship for a period of 5 years from our invoice date. This guarantee covers defects arising directly from workmanship provided by us and does not extend to third-party damage, misuse, lack of maintenance, or modifications carried out by others. 
  • Where a valid guarantee claim is identified, we will undertake reasonable remedial works at no additional labour charge during the applicable guarantee period. 
  • For any guarantee claims, please contact us with details of the issue.